DELIVERY & RETURNS
Delivery Information
At WERYS COSMETICS, we take great care in preparing and packaging every order to ensure your skincare products arrive safely.
We use Royal Mail for deliveries within the United Kingdom.
Standard UK Delivery: £3.99
FREE UK Delivery on orders over £70
Delivery times may vary depending on Royal Mail services and your location. Estimated delivery information will be provided when your order is dispatched.
Returns & Refunds
We want you to be completely satisfied with your WERYS COSMETICS purchase.
If you change your mind, you have the right to cancel your online order within 14 days of receiving your products.
For hygiene and safety reasons, sealed cosmetic products that have been unsealed after delivery cannot normally be returned under the change-of-mind policy.
To request a return, please contact us at:
[email protected]
Please include your order number and the reason for your return.
Customers are responsible for return postage costs for change-of-mind returns, provided these costs were communicated before purchase.
Refunds will be processed in accordance with applicable UK consumer law.
Damaged or Incorrect Products
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible so we can help resolve the issue.
Your statutory consumer rights are not affected.
Customer Care
For any questions regarding your order, delivery or returns, please contact:
WERYS COSMETICS
Newport, Wales, United Kingdom
Email: [email protected]